On-Demand Remote Interpreting

The purpose of this Request for Proposal (RFP) is to establish Master Agreements with qualified Offerors to provide “as-needed” Telephone Based Interpreter Services. The Contractor(s) will provide over-the-phone language interpreter services for customers and their clients who need immediate interpreter assistance. These services are required to assist Limited English Proficiency (LEP) clients uncomfortable speaking English, or whose English is not clearly understood. Immediate Telephone Based Interpreter Services will facilitate communication between clients and customers at a service provider facility when an on-site interpreter is not available or is cost prohibitive for all Participating States. Further services include Video Remote Interpretation (VRI) and Written Document Translation.

The State of New Mexico is the lead agency for this solicitation. All questions must be directed to